frequently asked questions

Q: How long is the bike ride?

A: The bicycle tour is approximately 23 miles long. It starts at the 6500′ elevation and continues down to the North Shore town of Ha’iku. The total time spent on a bicycle is about 1 hour and 45 minutes.

Q: What if someone in my party doesn't want to ride a bike? Can they still go with us?

A: Yes, we offer a scenic van tour for our guests that don’t want to ride a bike. The van makes every stop the bikers do, so you will be able to stay together the whole time.

Q: When do we get picked up at our hotel?

Times vary depending upon the season as well as hotel location.
A: The Sunrise tour pick up is approximately 1:30 AM and 2:00 am depending upon hotel.
A: The Morning tour pick up is approximately 7:00 AM also depending on the season.
A: The Scenic Van Ride pick up is at the same time as the Sunrise or Morning tour with your friends.

Q: When do we return to the hotel from the Morning tour?

A: You should arrive back to your hotel around 4:00 pm.

Q: When do we return to the hotel from the Sunrise tour?

A: You should arrive back to your hotel before noon.

Q: What do I need to bring?

A: For the Sunrise tour we suggest you layer your clothing with tee shirt and shorts as your bottom layer then long pants (jeans or sweats, but make sure they are comfortable and no bell bottoms), closed toed shoes, a sweatshirt, or jacket, a knit cap would be great, eye protection such as sunglasses or regular prescription glasses, sun screen, camera. Layer your clothes as the temperature atop Haleakala can be in the low 40’s and the temperature at sea level can be close to 90 degrees in the summer. You should keep all your belongings in a day pack that will be stored in the van which is following at all times. We make photo stops and restroom stops as well, so you can always peel a few layers as we make our way down the mountain.

Q: Are there any restrictions?

A: Yes, every rider must be a minimum age of 12 years old and No maximum age. Over 4’10” tall, NOT pregnant, weigh less than 280 lbs. and must have ridden a bicycle in the last 12 months.

Q: How Dangerous is this?

A: Riding a bicycle downhill is not without risk. Serious injury may occur and possibly death if you are involved in an accident. You should be in good physical condition and free from any medications that may cause drowsiness or inattentiveness such as decongestants, Benadryl, motion sickness, medications, and or any medications for hypertension and/or stress. Remember serious medical help may be up to 2 hours away.

What kind of bike are we going to use?

A: We are proud to offer top-of-the-line biking equipment to our guests!  Riders are equipped with KONA mountain bikes with hydraulic disc brakes and multiple gears. Our bikes are designed exclusively for us and the ride down Haleakala.

Q: What is included in the trip?

A: Your tour includes round-trip hotel or cruise ship transportation, NAI Certified Interpretive Guides, informative tour of Upcountry Maui and Haleakala National Park, the use of a Kona mountain bike, Bell helmet, Helly Hansen rain gear, Law Pro gloves, Dakine backpacks, and Columbia fleece vests.

Q: Can I drive to your base yard rather than hotel pickup?

A: Absolutely! Drive in and Save $50 per couple! If you are planning more activities following the bike ride, it is sometimes easier to drive into the base yard. We will give you easy to follow directions should you want to choose that option.

Q: Do you offer discounts?

A: Book Early. Book Online. Drive In to our shop

Q: What is a specialty tour?

A: For our private charter tours, we try to provide special needs for our clients. In the past we have provided vegan meals, kosher meals, special hotel pick up times etc. We are a small family owned company and our number one goal is that you have the best trip possible.

Q: How steep is the bike ride?

A:The grade is about 5%, almost all of it downhill. You will be going from 6,500 ft to the North Shore town of Ha’iku for length of 23 miles.

Q: What can I expect to see on this tour?

A: On select tours, you’ll visit Haleakala National Park before riding down its beautiful slopes.

As you travel down the mountain you will bike through pasture lands with incredible vistas of Maui below and other islands are visible off in the horizon. We pass through the cowboy town of Makawao, famous for its rodeo held each July. We are on the public roadway the whole time and we have a well-trained guide in front and the tour is followed by the van behind whose driver communicates with the cruise leader, keeping him informed of traffic conditions and weather conditions coming up ahead. You can see pictures of the ride: BIKE DOWN A VOLCANO.

Our number one goal is for each of our guests to experience Maui in a very personal and special way. We want your trip to be a safe, memorable one. Our van is always available if for at any time a rider feels apprehensive or uncomfortable.

Q: What if I have more questions?

A: Please feel free to contact us at 1-808-575-9575 or email us directly at [email protected]


Cruiser Phil's has been in the downhill bicycle industry since 1983 and is a known proponent for the Maui Bike Industry having helped bike companies make advances in tour procedures throughout the years. Cruiser Phil's Volcano Riders have been offering safe bike tours down Haleakala for many years with a variety of different tour options. Come enjoy breathtaking views and the thrill of adventure with the experienced Cruiser Phil's Team!

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810 Haiku Rd.#120
Haiku Maui 96708

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Staying Healthy at Cruiser Phil's

Social Distancing, Mask Wearing & Cleaning/Sanitizing

Cruiser Phil's is committed to providing a safe and healthy workplace and activity for all our employees and
guests. We have developed a comprehensive preparedness plan in response to the COVID-19 pandemic
in order to safeguard the safety and health of everyone on our tours. Below is a summary of what to
expect on your Cruiser Phil's adventure:

Before You Arrive

Thorough training of staff on preventing the spread of germs and viruses
All common areas will be sanitized
All vehicle interiors will be sanitized
All helmets and gear will be sanitized
If you are feeling ill, please stay home

When You Arrive

Masks are not required, but are not prohibited
Sanitizer is available in shop and vehicles
Practice social distancing when reasonable
Ensure you as a participant are not feeling ill.

During Your Tour

Do not share your helmet, bike, or gear with other guests
Practice social distancing when reasonable
If you or a member of your party feels ill at any time during your tour, stop immediately and
report it to our staff

Together, we can provide a safe and incredibly fun activity to enjoy while on Maui.
Mahalo for your cooperation and understanding and get ready to enjoy the best bike ride…EVER!

* This plan is based on information from the CDC and OSHA at the time of its development and is
subject to change based on further information provided by the CDC, OSHA, and other government and
public health officials. Cruiser Phil's may amend this plan based on safety, operational needs, and new

If anyone is unable or unwilling to comply, or have failed to meet the COVID safety requirements, we have the right to refuse service for the safety of both staff and visitors.