Cancellation Policy

 

All reservations are paid for in full at the time of booking. Cancelations within the last 48 hours prior to activity date will not be issued any refund and be charged 100% for the activity. No Refunds will be issued to “No Shows”. Cancelations due to medical reasons can result in a refund if a doctor’s note is provided.
Groups of 10 or more must cancel at least 1 week (7 days) prior to their scheduled activity date. If a cancelation for a group booking is made after the 7 day mark, there will be no refund issued.

Activities may be canceled by Bike Maui for reasons including but not limited to inclement weather, road hazards, lack of participation, resource allocation etc. In the event of a canceled activity the following options will be available to the clients. A trip that is cancelled prior to any services provided will result in first the option to reschedule. If the client is unable to reschedule a full refund may be issued on a case by case basis.

Activities may be modified, shortened, or changed for but not limited to the reasons stated above. If the company does modify the activity, the price of the downgraded activity will still be applied and difference refunded. If the company provides any transportation or tour services but the activity is modified or canceled to not include a significant portion of the activity, then a 50% service fee will be applied to cover the costs of the services provided. The difference of the purchase price will be refunded.

Customers may decline to participate in their scheduled activity at any point and are encouraged to do so if they are not comfortable participating in the activity. Those who decline to participate due to the nature of the activity may request a refund if that request is made prior to services being offered. Refunds of any sort will be determined on a case by case basis by management.

 

ABOUT CRUISER PHIL'S

Cruiser Phil's has been in the downhill bicycle industry since 1983 and is a known proponent for the Maui Bike Industry having helped bike companies make advances in tour procedures throughout the years. Cruiser Phil's Volcano Riders have been offering safe bike tours down Haleakala for many years with a variety of different tour options. Come enjoy breathtaking views and the thrill of adventure with the experienced Cruiser Phil's Team!

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Our location

810 Haiku Rd.#120
Haiku Maui 96708

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© 2019 Cruiser phil’s

We are excited to announce that we have re-opened with safety measures in place to help protect your health while enjoying time on Maui.   (click here for our COVID-19 Policy)

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Staying Healthy at Cruiser Phil's

Social Distancing, Mask Wearing & Cleaning/Sanitizing

Cruiser Phil's is committed to providing a safe and healthy workplace and activity for all our employees and
guests. We have developed a comprehensive preparedness plan in response to the COVID-19 pandemic
in order to safeguard the safety and health of everyone on our tours. Below is a summary of what to
expect on your Cruiser Phil's adventure:

Before You Arrive

Thorough training of staff on preventing the spread of germs and viruses
All common areas will be sanitized
All vehicle interiors will be sanitized
All bikes will be sanitized
All helmets and gear will be sanitized
Masks will be worn by all employees


When You Arrive

Wear a mask
Have temperature taken
Sanitize hands
Answer health questions regarding COVID-19
Practice social distancing as much as possible


During Your Tour

Do not share your helmet, bike, or gear with other guests
Masks should be worn by all attendees (both staff and guests)
Maintain social distancing as much as possible
If you or a member of your party feels ill at any time during your tour, stop immediately and
report it to our staff

Together, we can provide a safe and incredibly fun activity to enjoy while on Maui.
Mahalo for your cooperation and understanding and get ready to enjoy the best bike ride…EVER!

* This plan is based on information from the CDC and OSHA at the time of its development and is
subject to change based on further information provided by the CDC, OSHA, and other government and
public health officials. Cruiser Phil's may amend this plan based on safety, operational needs, and new
developments.

If anyone is unable or unwilling to comply, or have failed to meet the COVID safety requirements, we have the right to refuse service for the safety of both staff and visitors.